Fundamental Provisions Of The Privacy Policy In Stake India
Part of the policy of serving players is the collection and processing of their personal data. To ensure that this process is safe and satisfies gamblers, Stake India has developed a privacy policy. This document describes all the purposes, as well as the methods of obtaining and analyzing private details. In addition, players can find out what rights and obligations they have, as well as what the online casino is responsible for.
This agreement will be used to resolve disputes related to private data, as it has legal force. Stake India is managed by Medium Rare N.V., which has the official registration number 145353 and is located at Korporaalweg 10, Willemstad, Curaçao. In addition, the company has a license from the Government of Curaçao No. 8048 / JAZ2021-027.
To gain full access to all services, each new person must carefully study the provisions of the policy and confirm their agreement with them. Otherwise, the player will not be able to start the game and will be forced to leave the website.
Document updates
Stake India follows all international and national laws in the field of data protection and online gambling. Therefore, the company constantly monitors changes in these areas. To keep the policy provisions relevant, the online casino may make changes and additions to them.
The update may affect the players’ stay on the website and their user experience. Therefore, the company’s employees will notify them of all changes in advance by email. However, Stake India recommends that gamers visit the relevant page on the official website from time to time to stay up to date with all the events and avoid misunderstandings.
As soon as the new rules are published on the official website, they will immediately come into force. Therefore, further use of the services means automatic consent of the gambler to the new policy.
Categories of personal data
When a gamer joins an online casino, it may collect various private details about them. This can be divided into several categories:
- Personalized data. This category includes full name, gender, date of birth, country and address of residence, mobile number, and email. All this must be indicated by the person during registration;
- Technical details. When a player is on the website, the company can find out their IP address, device type, operating system, serial number, language settings, date and time of entry, as well as the duration of the session;
- Communication. If a gambler contacts customer support, then the company has the right to save records of all correspondence.
How is it used?
The policy sets out the purposes for which the company may use private player details:
- To check new gamers for compliance with the company’s rules;
- To verify existing users within the framework of the Know Your Customer policy;
- To send marketing communications to players;
- To inform gamblers about all updates;
- To ensure communication between customer support and the player;
- To provide full and trouble-free access to the website;
- To analyze and improve the performance of the website;
- To test and develop new services;
- To combat money laundering, terrorist financing and fraud;
- To monitor gamer activity within the framework of responsible gaming.
Cookies
Stake India often uses players’ private data for advertising purposes. This helps to determine their preferences and needs and create an effective marketing strategy. In order to collect such details, the company uses cookies. These are small text files that are automatically installed in the player’s browser when visiting the official website. This tool helps online casinos conduct analytics and improve the quality of service to gamers. At the same time, users can refuse cookies in the browser settings.
Security
All private details that a gambler transmits online cannot be 100% protected. The player does such actions at their own risk. However, Stake India will do everything possible to protect gamblers and keep their personal details intact. The company uses the following measures:
- Encryption of all private data using SSL technologies;
- Providing a password for the database;
- Using multi-level network protection software;
- Cooperation with the best security providers;
- Limiting the number of people who have access to personal data;
- Signing a confidentiality agreement by company employees;
- Checking third-party transfers for compliance with security standards.
Safety rules
In addition to the efforts of the company, gamers must also protect themselves and their profile. To do this, they must follow these rules:
- Create a strong password that consists of upper and lower case letters, numbers, and special characters;
- Keep your profile login details safe;
- Do not share your account with third parties;
- Always log out of your profile after finishing a gaming session.
Access to data
Every player has the right to know what private details the company has collected and how it has processed them. To do this, gamblers must send a corresponding request to the customer support service. The support managers will do their best to satisfy this request as quickly as possible. However, Stake India has the right not to provide this information if it may violate the privacy of another person. In any case, the company will find a way to satisfy the rights of the player.
Storage period
All personal details will be stored in the relevant database for as long as it is necessary to achieve the objectives of the policy. The gamer has the right to request the deletion of data if it is determined that the online casino no longer needs it. However, the company may refuse this request if the private data is necessary to comply with legal obligations. In this case, they may be stored indefinitely even after the profile is deleted.
Protection of minors
Stake India does not allow people under 18 years of age to play. Although each new player goes through a verification process, this procedure is not carried out immediately and the person may have time to place a bet. Therefore, if someone has reason to believe that a minor has provided the company with their private details and has managed to process this, then this must be reported to customer support. As soon as possible, the online casino will check this fact and delete all data about the minor, and their profile will be blocked.
External websites
To improve and personalize the user experience, the company may use links to third-party resources, as well as advertising. However, players should understand that Stake India does not control these websites and is not responsible for their reliability and security. Gamblers are advised to study their privacy policy before clicking on the link. If a player suffers losses as a result of visiting an external resource, the online casino will not be held liable for this.
Customer support
Stake India has a 24/7 customer support service. Gamblers can use this service either via live chat or via email at [email protected]. Within the framework of the privacy policy, they can send the following requests:
- Misunderstanding of the provisions of the document;
- Wanting to exercise a right related to personal data;
- Filing a complaint that the company does not fulfill their obligations;
- Emergence of a legal dispute between the player and the online casino.
The support manager will do everything possible to review the request as soon as possible and resolve any issues. In some cases, the response time may be extended if additional facts need to be considered. If the support manager is unable to resolve the issue, then it will be forwarded to the Stake India management for consideration. In addition, the player has the right to contact the local data protection authority.