Stake support in India
Creating a comfortable and safe environment on the website is one of the fundamental goals of online casinos. Stake India pays special attention to all the problems and obstacles that may be in the way of players. In order to resolve any issues effectively and quickly, the company has created a customer support service. All managers have many years of experience in this area, which is necessary for a confidential conversation with the user. The employees of this department use an individual approach to each gamer in order to avoid template answers. Thanks to their professionalism and skills, problems of any level of complexity will be resolved in the shortest possible time. The company offers modern methods of communication.
| [email protected] | |
| Live chat | on the official website |
Areas of responsibility
Gamblers can contact the customer support team at Stake India for the following issues:
- Technical issues. This includes problems with registration, receiving a bonus, withdrawing funds, etc.;
- Account issues. For example, a player wants to go through the verification process or activate self-exclusion. This can also be related to security issues, changing a password or restoring access to a hacked profile;
- Disputes. If a gamer believes that the company has violated their rights or the terms of the agreement, then they can file a complaint accordingly.
Methods for communication
Stake India offers gamers two main ways to communicate. They can choose the most suitable option for them depending on the complexity of the problem.
Gamblers can send all inquiries to the email address [email protected]. Email is typically used to verify a profile or resolve complex issues. The advantage of this method is the ability to describe the problem in detail and attach the necessary files. However, waiting for a response can take up to 24 hours.
Live chat
This method is located on the official website in the lower right corner. This option is ideal for solving simple problems or asking some questions. In the live chat, the player can start a dialogue with the manager, who will ask clarifying questions. Within 20 minutes, any problem will be solved, and the gamer will be able to return to the game.
Notes
In order for customer support to consider the request as soon as possible, the player must provide as many details as possible and support them with relevant documents. In addition, they must communicate with support staff respectfully.
In some cases, the manager may need more time to analyze additional information. If the support service is unable to resolve the issue, then it will be forwarded to the company’s management for consideration. If the issue is not resolved within the online casino, then the player has the right to contact the courts.